You are most likely a curator and are previewing your certificate from the program in your Gnowbe Sandbox group. You will need to complete the program as an end-user in a 'live' group to view your customized certificate in its full glory.
Here's what you'll need to do to simulate the end-user experience:
- Get your Admin/Agent to first share your program with a group
- Have yourself added to the group as a participant.
- Complete the program as a participant in the group to view the exact certificate they will be receiving.
This will be a great way for you to test the flow of the entire program before you share it with the end-users.
In the case where you are already going through the program in the correct group, please check if:
- your Admin/Agent has added the certificate logo and signer correctly on Gnowbe Dashboard, or
- you have requested a new certificate to see the latest customizations made to the certificate since you last collected it.