SOP for translating Gnowbe programs into different languages

Overview of the translation process

1. Gnowbe exports the program's written text into a CSV file and sends it to the translator.
2. The translator will translate the CSV file. Once done, the translator sends the file back to Gnowbe.
3. Gnowbe will import the translated CSV file back into the program.
   
   

How to translate your CSV file

1. You will receive the CSV file from your Gnowbe representative. The file contains four columns with the following headers: id, field, english, and translation.
   
   
2. Translate the text in the english column and paste it into the translation column.
   • You'll notice random symbols as you copy the English text for translation; please DO NOT remove these symbols from your translated text. The symbols are for formatting purposes when we import the file back into Gnowbe.
     
     For example:Keep the symbols in the translation column!
     
     
3. Once done, save the file as CSV and send it back to your Gnowbe representative.